SellerTacos

Why are my Brand Analytics pages empty?

Search Catalog Performance, Search Query Performance, the cart tiles, Sales & Traffic and parts of Keyword Performance and Insights use Amazon's Brand Analytics reports. Amazon provides them only to brand-registered sellers whose account has the Brand Analytics role.

  • Without it, these pages stay empty or show a message. Everything else (orders, ads, Performance, Products, ASIN Library) works normally.
  • If you have just been approved, reconnect Seller Central (Settings → Stores → Reconnect) so the new permission applies, then give the first reports some hours to load.
  • Reports arrive a period at a time, newest first, and older weeks keep loading after that.
  • If Amazon has no data for a period (a new brand, or a quiet week), the period is marked as having no data and loading moves on.

Related: Cart metrics and Brand Analytics, Sales & Traffic.

Still stuck? Ask us from the chat bubble in the corner of the page. Tell us the store, the page and the date range.